Terms & Conditions

1 Use of Website

By accessing our website, you confirm that you are at least 18 years of age, or that you are using the site under the supervision of a parent or legal guardian. You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others.

You agree not to:

• Use the website in any way that violates applicable local, national, or international laws or regulations
• Transmit any unsolicited or unauthorized advertising or promotional material
• Attempt to gain unauthorized access to any portion of the website or its related systems
• Use the website to collect or harvest personal information about other users
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website

We reserve the right to terminate or restrict your access to the website at our sole discretion, without notice, for any violation of these terms.

2 Products & Orders

All products displayed on this website are subject to availability. We reserve the right to limit quantities, refuse service, or cancel orders at our sole discretion.

When you place an order, you are making an offer to purchase the products selected at the prices and terms stated. Your order is not confirmed until you receive an order confirmation email from us. We reserve the right to decline or cancel any order after it has been placed, including in cases of pricing errors, payment issues, or suspected fraud.

3 Pricing & Payment

All prices displayed on this website are in US Dollars (USD) unless otherwise stated. Prices are subject to change without notice. The price charged for your order will be the price displayed at the time you complete your purchase.

We accept the following payment methods:

• Visa, Mastercard, and American Express credit/debit cards
• PayPal
• Other payment methods as displayed at checkout

All transactions are processed through secure, PCI-DSS compliant payment processors. By providing payment information, you represent and warrant that you are authorized to use the payment method provided.

4 Shipping & Delivery

We aim to process and dispatch orders within 1–3 business days of receiving payment confirmation. Estimated delivery times vary depending on your location and chosen shipping method:

• Standard Shipping (USA): 5–10 business days
• Expedited Shipping (USA): 2–5 business days
• International Shipping: 10–20 business days (where available)

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, natural events, or other circumstances outside our control.

Risk of loss and title for products purchased pass to you upon delivery to the shipping carrier. It is your responsibility to provide an accurate shipping address. We are not liable for orders lost or delayed due to incorrect address information provided at checkout.

5 Returns & Refunds

We stand behind our products with a 90-Day Money-Back Guarantee. If you are not fully satisfied with your ResQVac purchase for any reason, you may return it within 90 days of receipt for a full refund of the purchase price, subject to the following conditions:

1. The item must be returned in its original, unused, and unopened packaging.
2. You must contact our support team to initiate a return before shipping the product back.
3. Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrectly shipped item.
4. Refunds will be processed to the original payment method within 5–10 business days of receiving the returned item.
5. Shipping and handling fees are non-refundable unless the return is due to our error.

We reserve the right to refuse returns that do not comply with the above conditions, including items that have been opened, used, or damaged after delivery.

6 Intellectual Property

All content on this website — including but not limited to text, graphics, logos, product images, audio clips, digital downloads, data compilations, and software — is the property of ResQVac or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use this website for personal, non-commercial purposes. You may not:

• Reproduce, distribute, or publicly display any website content without our prior written consent
• Use any ResQVac trademarks, logos, or brand elements without express written authorization
• Scrape, crawl, or systematically extract data from this website
• Create derivative works based on our website content

7 User Conduct

You agree that when using this website and our services, you will conduct yourself in a lawful, respectful, and appropriate manner. Specifically, you agree not to submit false, misleading, or defamatory reviews or content; impersonate any person or entity; engage in any form of harassment or abusive behavior; or attempt to manipulate or interfere with our product ratings, reviews, or customer feedback systems.

Any user-generated content you submit to us (including reviews, testimonials, or feedback) grants us a non-exclusive, royalty-free, perpetual, and worldwide license to use, display, and publish that content in connection with our products and marketing materials.

8 Disclaimers

This website and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that:

• The website will be uninterrupted, timely, secure, or error-free
• The results obtained from using the website will be accurate or reliable
• Any errors in the website will be corrected

Please refer to our separate Disclaimer page for full details regarding product use, medical disclaimers, and limitation of outcomes.

9 Limitation of Liability

To the maximum extent permitted by applicable law, ResQVac and its affiliates, officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including but not limited to lost profits, loss of data, loss of goodwill, service interruption, or the cost of substitute goods or services — arising out of or in connection with:

• Your use of, or inability to use, our website or products
• Any errors or inaccuracies in website content
• Unauthorized access to or alteration of your transmissions or data
• Any other matter relating to your use of this website

In no event shall our total liability to you for all claims arising from or related to your use of the website or products exceed the amount you paid to us for the specific product giving rise to the claim.

10 Indemnification

You agree to indemnify, defend, and hold harmless ResQVac and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses — including reasonable legal fees — arising out of or in any way connected with your access to or use of the website, your violation of these Terms, or your violation of any third-party rights.

11 Governing Law & Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

Any dispute arising under or related to these terms or your use of the website shall first be attempted to be resolved through good-faith negotiation between the parties. If a resolution cannot be reached through negotiation within 30 days, the dispute shall be submitted to binding arbitration under the rules of the American Arbitration Association.

You agree that any dispute resolution proceedings will be conducted on an individual basis and not in a class, consolidated, or representative action.

12 Changes to These Terms

We reserve the right to update, modify, or replace these Terms and Conditions at any time at our sole discretion. Changes will be effective immediately upon posting to the website, with an updated "Last Updated" date.

It is your responsibility to review these terms periodically. Your continued use of the website following the posting of any changes constitutes your acceptance of the revised terms.

13 Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions, please do not hesitate to contact our customer support team. We are committed to addressing all inquiries promptly and professionally.

Support Contact: Use the email address provided inside your ResQVac product package or on your order confirmation email.

Response Time: We aim to respond to all inquiries within 1–2 business days.