Privacy Policy

1 Information We Collect

When you visit our website or place an order, we may collect the following types of information:

• Personal Identification Information: Your name, email address, phone number, and billing/shipping address when you make a purchase or submit a contact form.
• Payment Information: Credit card details, PayPal information, or other payment data processed securely through our third-party payment processor. We do not store full payment card numbers on our servers.
• Device & Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages — collected automatically through cookies and similar technologies.
• Communications: Any messages, emails, or support requests you send to us.

2 How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including sending order confirmations and shipping notifications.
• To respond to your customer service inquiries and support requests.
• To send promotional emails, offers, and updates — only if you have opted in to receive them. You may unsubscribe at any time.
• To improve and optimize our website, product offerings, and user experience.
• To detect and prevent fraudulent transactions and other illegal activities.
• To comply with applicable legal obligations and enforce our Terms of Service.

3 Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site performance. Cookies are small text files stored on your device when you visit our site.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly (e.g., maintaining your shopping cart session).
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You may disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

4 How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• Service Providers: We share data with trusted third-party vendors who assist us in operating our website and delivering services — including payment processors, shipping carriers, and email service providers. These parties are contractually obligated to keep your information confidential.
• Legal Compliance: We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order and transaction records are typically retained for a minimum of seven (7) years for tax and accounting purposes.

If you request deletion of your account or personal data, we will make reasonable efforts to comply within 30 days, subject to any legal retention obligations.

6 Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("right to be forgotten").
• Opt-Out: Unsubscribe from marketing communications at any time using the unsubscribe link in any email or by contacting us directly.
• Data Portability: Request a portable copy of your data in a commonly used format.

To exercise any of these rights, please contact us using the information provided in Section 11.

7 Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take immediate steps to delete such information from our records.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8 Third-Party Links

Our website may contain links to third-party websites, including affiliate partners and payment processors. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9 Security of Your Information

We implement industry-standard security measures to protect your personal data, including:

• 256-bit SSL (Secure Socket Layer) encryption on all data transmissions.
• PCI-DSS compliant payment processing through trusted third-party processors.
• Regular security audits and vulnerability assessments of our systems.
• Access controls limiting employee access to personal data on a need-to-know basis.

While we take every reasonable precaution, no method of data transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

10 Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our website following the posting of any changes constitutes your acceptance of those changes.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our support team using the email address provided inside your ResQVac product package or on your order confirmation email.

We aim to respond to all privacy-related inquiries within 5 business days.